Although e-mail has replaced hand-writing personal letters for many occasions, formal events and professional relationships often call for the resurrection of time-honored forms of communication. Written by The Protocol School of Washington®, this book provides specific examples of what to do, and what not to do, when speaking to federal, state, and municipal officials, military personnel, and international dignitaries. It provides guidance on how to address envelopes and write invitations for formal events such as weddings or balls. It can help you to select the best phrases when making introductions, as well as when referring to titled officials in conversations. This book is an essential to anyone who works with government or military personnel.
Review date: November 17, 2009
The link to the review page on the HECSA site is …